Refund & Cancellation Policy
Last Updated: September 18, 2026 · Effective Immediately
1. Transparency & Fairness
At INNISHA Digital Studio, we believe in transparent commercial partnerships. Because we provide dedicated senior engineering labor and bespoke digital systems, our refund policy is structured around clearly defined project milestones.
2. Bespoke Development & Custom Projects
For custom websites, web applications, and automation systems:
- Kickoff Deposit: The initial deposit covers technical scoping, design prototyping, and dedicated sprint reservation. If a client cancels before design or engineering work begins, 100% of the deposit is refunded. Once active sprint work begins, the deposit is non-refundable.
- Milestone Approvals: Payments made upon the completion of specific milestone deliverables (such as design approval or staging deployment) are non-refundable once the Client provides written or electronic milestone sign-off.
- Cancellation by Client: If the Client chooses to terminate an ongoing engagement prior to completion, the Client is only billed for milestones completed to date. Any unearned advance funds will be promptly refunded within 7 business days.
3. 30-Day Quality & Bug-Fix Guarantee
We guarantee that delivered software will perform according to the agreed technical specifications. All deliverables include a 30-day post-launch warranty during which any functional defects or bugs will be resolved at zero cost.
4. Hospitality Platform & SaaS Subscriptions
For businesses subscribing to the INNISHA Hospitality Platform or recurring hosting services:
- Subscriptions may be cancelled at any time through your tenant administration dashboard with zero cancellation fees.
- Cancellations take effect at the conclusion of the current prepaid billing cycle.
5. Refund Request Process
To request a refund or discuss project cancellation, please contact our billing department with your project reference or invoice number: